FAQs

This page is frequently updated with answers to common questions of citizens.

 

Create/access user account

1. How can I create a new account?
2. What information is needed when creating an account?
3. I have completed my registration but I have not received an email. What should I do?
4. I forgot my password. How can I restore it?
5. I want to change my password.
7. When creating an account I attached an incorrect file in relation to my identification document. What should I do;
8. I want to change / correct one of my contact details (eg phone, address). What should I do;
9. I entered an incorrect email address (e-mail) when creating an account. What should I do;

Submit an application

1. How can I apply to the Support Schemes?
2. When is the application deadline for the Support Schemes?
3. Can I submit an application and then start implementing an investment?
4. I have finally submitted my application. How can I confirm that you have received it?
5. I have applied but have not received a confirmation email from the system. What can I do;
6. I have already submitted my application but I want make corrections or add information to my application
7. Can I save my application temporarily and return to it before submitting it permanently?
8. I closed my browser without saving my application. What can I do?
9. I have also applied for another Support Scheme of the RES and ES Fund or for any other Scheme (eg, “Save and Upgrade”). Can I submit an additional application to the Support Scheme of the Fund?
10. During the process of completing the ‘Application for Grant funding’ I was not asked to attach my bank account details and the Authorization for payments from FIMAS. Shouldn't I attach them
11. The system does not allow me to attach a file.

Evaluation of applications

1. How can I find out about the status of my application?
2. In case my application is rejected, what are my options?
3. Is there any chance for an on-site visit in the context of examining my application?
4. Can I request an appointment with the evaluator examining my application or talk to him on the phone?
5. I have received an SMS and / or email notification that I have received a personal message. However, the link in the email does not open.
6. During the assessment of my application, I have received a personal contact message for additional information / clarifications. What should I do?

Payment of approved funding

1. I don’t own a bank account in my name. Can the subsidy of my application be paid to a relative of mine?
2. How long until my grant funding is paid?
3. I have a personal problem. Can I request that priority be given to the payment of my grant?
4. In the application I was not asked to sent my bank details for the grant funding
5. I have been informed that I my application status changed to 'Approval with reservation", but I cannot locate the documents I must send

Vulnerable consumers of electricity (Category 3B)

1. I have applied for a vulnerable energy consumer household, but you have informed me that it has not been confirmed by the competent authorities that the vulnerable consumer I have declared is included in the list of eligible vulnerable consumers.
2. How can I apply for an Update of the Pre-Approval granted to me?
3. How do you check/confirm that someone is indeed a vulnerable electricity consumer?